Terms of sale

Legal Notice & General Sales Conditions

These general conditions of sale (GTC) govern the distance sale of products offered by the Howlitetrib company on the howlitetrib.fr website and specify the rights and obligations of the Seller and the Customer.

The contract established, in the event of an effective order, falls under the regulations of distance selling, as it results in particular from the Consumer Code and the specific provisions detailed below.

The acceptance of the GTC by the Customer is materialized by the communication of his bank details for the purpose of payment of his order. Under these conditions, the Howlitetrib company invites its Customers to carefully read the T & Cs set out below before validating any order.

These T & Cs may be subject to change, the applicable conditions are those in force on the howlitetrib.fr site on the day the order is placed.

The Client declares to have the capacity to conclude, that is to say to have the legal majority and not to be the subject of a guardianship or curatorship measure.

Howlitetrib

Howlitetrib is a micro-enterprise registered in the Trade and Companies Register with its registered office at 63 val des castagnins, 06500 Menton, France.

Siret: 84753449200016
Contact: howlitetrib@gmail.com

VAT not applicable, article 293B of the CGI.

"Howlitetrib" is the only one authorized to use the intellectual property rights and related personality rights. In particular brands, models, copyrights and image rights, as original or by the effect of an express authorization.

Access to the site and the use of its content are subject to the conditions of use described below. The fact of accessing and browsing the Site constitutes on the part of the visitor an unreserved acceptance of the following stipulations.

We ask you to carefully read the General Conditions below. It is understood that these General Conditions do not affect the rights which you have as a consumer.

Seller

Ornella Sateri, creator and founder of Howlitetrib.
63 val des castagnins,
06500 Menton - FRANCE
Howlitetrib@gmail.com

Payment method

The payment of an order is made in euros by Credit Card or Paypal.  

When placing an order, the customer pays the full amount by credit card (BLUE CARD, VISA or MASTERCARD) or Paypal.

He guarantees the seller that he is the holder of the payment card used for the order.

The order is only recorded from the date on which full payment has reached the seller.

In the event that payment turns out to be irregular, incomplete or non-existent, for any reason whatsoever, the seller reserves the right to block the delivery of the product ordered, or even to claim, without limit of time, the product concerned by the order. contentious.

Purchases are secure and the seller never has access to the customer's credit card number.

In order to protect against fraud attempts, the seller records the following information: IP address, dates and times of the transaction. These elements, which make it possible to formally and uniquely identify the transaction, will remain confidential if no attempt at fraud is made.

In the event of fraud or attempted fraud, whatever its amount and its origin, all of the data collected during the transaction will be transmitted to the Public Prosecutor's Office.

Ordered

Howlitetrib reserves the right not to validate your order for any legitimate reason, in particular if:
- it would not comply with these GTC;
- one of your previous orders would not have been fully paid when due;
- a dispute relating to the payment of one of your previous orders is being processed;
- several serious and concordant elements would raise a suspicion of fraud on your order.
These emails are sent to the email address indicated in your order.

The costs

The prices displayed on the site are indicated in euros, all taxes included excluding delivery costs, which are the responsibility of the customer and are specified to him before the validation for payment of his order.
The prices indicated take into account the taxes applicable on the day of the order. If the rate of these taxes were to be modified, these changes could be reflected in the price of the articles without the customer being informed beforehand.
The seller reserves the right to modify the prices appearing on its site at any time but guarantees the customer that which is announced there on the day of the order.

The delivery

Your orders are shipped in 1-2 working days (I make your jewelry to order), then it takes 2 to 5 working days (standard delivery) for France, and 5 to 10 working days for international.

However, during busy periods such as Christmas, the Seller reserves the right to extend the shipping time.

The jewelry is made with the utmost care, but if you change your mind, you have 15 days to return your order.

The seller reserves the choice of carrier and guarantees the correct delivery of the products. However, from the delivery the risks of the delivered goods are transferred to the customer.
The customer is required to check the condition of the packaging and the conformity of the product delivered, and if necessary make any reservations on the carrier's delivery note. The seller declines all responsibility in the event of non-compliance with this procedure.

Customs and import taxes

Any customs and import taxes are the responsibility of the buyers. I am not responsible for delays caused by customs. Orders are processed within 3 to 10 days, depending on the number of orders. The delivery time of the carrier is 2 to 4 working days. Howlitetrib cannot be held responsible for delays, damage and losses due to La Poste. Also no refund is possible. The products are delivered to the delivery address that you indicated to us during the ordering process.

The returns

If, despite all our efforts to satisfy you, you were not satisfied with your purchase, in accordance with article L.121-20 of the Consumer Code, you have a period of 15 clear days from the date delivery of your order, to return any item that does not suit you. Beyond this deadline, Howlitetrib will be free to refuse reimbursement.

Your requests should be sent to the following email address: howlitetrib@gmail.com

The item must be returned to its original packaging, well protected in suitable packaging. Refunds for items can only be accepted if the items purchased are returned to us in their original and new condition, neither worn (I insist on this fact), nor damaged, specific to their remarketing. Please note that I do not reimburse the shipping costs on the order, only the value of the jewelry.

The return costs are your responsibility and will have to be followed up in order to follow the traceability of the package.

Once your return is received and verified, your refund will be processed within 24 hours if accepted. Howlitetrib reserves the right to refuse the return if: if the jewel has been worn, damaged or broken. The jewel will then be returned at your expense (€ 4). If these costs are not paid or if there is no response from you, Howlitetrib will therefore reserve the right to keep the items.

I do not accept exchanges or cancellations. But please do not hesitate to contact me if there is any problem with your order.

The following items cannot be returned or exchanged
Due to the nature of these items, unless they arrive damaged or faulty, I cannot accept returns for:
Custom or personalized orders
Custom items (Rings and bracelets)
Promotional items (sales, last chance, etc.)
All jewelry is made to order to avoid waste and dormant inventory.

Return conditions

The return shipping costs are the responsibility of the buyers. If the returned item is not in the original condition, any loss in value is the buyer's responsibility.

Amendments to these general conditions

Howlitetrib informs the visitors of the Shop that these conditions can be modified at any time. These modifications are published when they are put online and are deemed to have been accepted without reservation by any visitor who accesses them after they are put online.

Legal guarantees

Regardless of any commercial guarantee that may be granted by the seller, all the products supplied benefit from the legal guarantee of conformity provided for in articles L.211-4 to L.211-13 of the Consumer Code and the legal guarantee against defects. hidden provided for in articles 1641 to 1648 of the Civil Code.

Under these guarantees, the seller undertakes, at the customer's choice, to reimburse or exchange the defective product or not corresponding to his order.

Privacy Policy

Howlitetrib, specialized in the creation, manufacture and marketing of jewelry, wishes to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly the provisions of the law of 6 January 1978, known as “Informatique et Libertés” as amended, of European Regulation 2016/679 as well as the recommendations from the CNIL (hereinafter “the legislation in force”).

In accordance with the legislation in force, you have the right to access, oppose, rectify, delete, portability and limit the processing of personal data concerning you. You also have the right to define guidelines for the fate of your personal data after your death.
These rights can be exercised by post to the following address: [Sateri Ornella, 63 val des castagnins, 06500 Menton] by attaching to your request a copy of your identity document (which will not be kept by Howlitetrib and may either be destroyed or returned to you at your convenience).

You have the right to lodge a complaint with the CNIL if you consider that we are not complying with the applicable regulations regarding personal data.
As responsible for processing your personal data, Howlitetrib wishes to respond to your concerns relating to the confidentiality of information that you transmit to us by all means of communication, in particular: website and social networks (hereinafter "the Communication Channels") .

When you provide us with your personal data, you authorize us to use it, store it and, where appropriate, transmit it to our partners when the processing of your requests requires it. By providing us with personal data through the Communication Channels, you agree to this policy.
Our policy is subject to change in order to take into account changes in the legislation in force in the field of personal data. We will keep you informed of any changes made.

Personal data transmitted to Howlitetrib

This is information about you as a natural person that you have voluntarily communicated to Howlitetrib via the various Communication Channels and which is essential for the processing of your order (such as in particular your name, first name, e-mail address, telephone number. telephone, postal address).

We inform you that the information that must be provided to Howlitetrib is marked visibly with an asterisk on our website (hereinafter "the Site").
Information not marked with an asterisk is optional.

This information is essential for processing your orders; unfortunately, they cannot be processed in the absence of this information.

Force majeure

We cannot be held responsible for any delay or failure in the performance of our obligations under these General Conditions, if this delay or failure is attributable to a cause beyond our control.

Applicable law and jurisdiction

These General Conditions, and all transactions relating to the Online Store, are governed by French law.

Any dispute will therefore be submitted to the jurisdiction of the French Courts.

Image rights

The photos on the Howlitetrib site cannot be used without authorization. They are the exclusive property of Howlitetrib.
For more information contact us at the following email address: Howlitetrib or via the "Contact us" page of the site.