Refund Policy


If, despite all our efforts to satisfy you, you are not satisfied with your purchase, in accordance with article L.121-20 of the Consumer Code, you have a 15 clear days from the date of delivery of your order, to return any item that does not suit you. Beyond this deadline, Howlitetrib will be free to refuse reimbursement. Please note that I do not reimburse the shipping costs on the order, only the value of the jewelry.

Your requests should be sent to the following email address:

It is necessary to replace the item in its original packaging, well protected in suitable packaging. Reimbursement of items can only be accepted if the items purchased are returned to us in their original and new condition, neither worn (I insist on this fact), nor damaged, suitable for its remarketing. The return costs remain your responsibility and must be followed up in order to follow the traceability of the package.

Once your return is received and verified, your refund will be processed within 24 hours if accepted. Howlitetrib reserves the right to refuse the return if: if the jewel has been worn, damaged or broken. The jewel will then be returned at your expense (€4). If these costs are not paid or without response from you, Howlitetrib will therefore reserve the right to keep the articles.

I do not accept exchanges or cancellations. But don't hesitate to contact me if there is any problem with your order.

The following items cannot be returned or exchanged
Given the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
  • Bespoke or Custom Orders
  • Bespoke items (Rings and bracelets)
  • Items on sale (sales, last chance, etc)

All jewelry is made to order to avoid waste and dormant inventory.

    Returns conditions
    Return postage is the buyers responsibility. If the returned item is not in the original condition, any loss in value is the buyer's responsibility.