Refund policy

Returns

If, despite our best efforts to satisfy you, you were not satisfied with your purchase, in accordance with article L.121-20 of the Consumer Code, you have a period of 15 clear days from the date of delivery of your order, to return any item that does not suit you. Beyond this deadline, Howlitetrib will be free to refuse reimbursement. Please note that I do not reimburse the shipping costs on the order, only the value of the jewelry.

Your requests should be sent to the following email address: howlitetrib@gmail.com

The item must be returned to its original packaging, well protected in suitable packaging . Refunds for items can only be accepted if the items purchased are returned to us in their original and new condition, neither worn (I insist on this fact), nor damaged, specific to their remarketing.

Return costs are your responsibility and must be followed up in order to follow the traceability of the package.

Once your return is received and verified, your refund will be processed within 24 hours if accepted. Howlitetrib reserves the right to refuse the return if: if the jewel has been worn, damaged or broken. The jewel will then be returned at your expense (€ 4). If these costs are not paid or if no response from you, Howlitetrib will therefore reserve the right to keep the articles.

I do not accept exchanges or cancellations. But do not hesitate to contact me if there is any problem with your order.

The following items cannot be returned or exchanged
Due to the nature of these items, unless they arrive damaged or faulty, I cannot accept returns for:
  • Custom or personalized orders
  • Custom items (Rings and bracelets)
  • Promotional items (sales, last chance, etc)

All jewelry is made to order to avoid waste and dormant inventory.


Return conditions
Return shipping costs are the responsibility of the buyers. If the returned item is not in the original condition, any loss in value is the responsibility of the buyer.